Update: Dec 1, 2024
Terms and Conditions:
1) When the order payment is cleared, it means that the buyer completely accepts the ''Terms and Conditions''.
2) “Price” is ex-warehouse price which does not include any shipping & handling fees, payment fees, etc... which may be incurred according to shipping methods, payment methods, as well as other services, if any.
3) Order is managed on First-Pay-First-Ship Basis.
4) Orders and related goods will only be processed or prepared when related payment is cleared.
5) Order can not be cancelled when the payment is made, as we will start to prepare the goods and shipping once the payment is cleared.
6) If we need to restock the order, it normally takes 1 to 5 business days. Further notice will be sent to the buyer if restocking time is more than 5 business days.
7) Buyers are responsible for customs clearance, VAT, import tax & duties (if any) as well as any managment or handing fees incurred (if any), and should provide deliverable address. In case of return, we will only contact the buyer for a second shipment and related shipping fees. Order can not be cancelled.
8) We are not responsible for the buyer's business activities or use of the product(s).
9) Shipping service provider is out of our control, so the buyer is responsible for selecting a proper shipping service or company in order to fit his/her needs. We are not responsible for the lost in transit or the damage in transit. Please choose the most reliable shipping service when ordering.
10) We do not accept any urgent order. Please well prepare your restocking or ordering schedule.
11) Please carefully choose Shipping Service. We are responsible for any problems of Shipping, such as delay, lost in transit, etc...
12) In case, refund is needed for some reason, charges due to management fees, currency exchange fees, etc... by the buyer's bank or credit card issuer or Paypal, etc... may be incurred and needed.
13)Remarks on Pre-Order items:
A) Please note that the release date may be subject to change by the brand owner/producer.
B) The product name, photos and specifications may be revised by the brand owner/producer.
C) In case of the shortage of supply, we will ship whatever available and refund the excessive payment.
D) In case of multiple arrival of new products, the order may be shipped by multiple shipments.
E) If an order includes in-stock and Pre-Order items, the whole order will be processed when the Pre-Order is released.
F) The product name, photos and specifications may be revised by the brand owner/producer.
G) No Cancellation for Pre-Order items as well as the other items in the same order.