Return and Resolution

Return Policy and Problem Solving

 

Return Policy

 

We accept buyer’s request to return the item which MUST be in saleable condition for any reason if it is made within 30 days upon receipt of item(s).

Saleable condition means that the item is in like-new condition with all parts and components as well as their packing bags present and intact, and it is packed exactly as packed by the manufacturer(s). Unless the return is necessary because of shipping mistake, defective item or shipping damage, the shipping cost is at buyer’s expense.

 

Otherwise, if there is any shipping error or the item is defective or damaged during delivery, we will compensate you the product fee or shipping fee. But please wait for our shipping instruction before sending back.

 

Please contact us at [email protected] within 30 days upon receipt of item, if return is necessary, and wait for our instruction before shipping.

 

Problem Solving

 

We are striving to satisfy your needs with not only our products but also customer services. Should you have any problems, please contact us at [email protected] for help and clearly state your problems. Thank you!

 

In the event that shipping mistake, shipping damage and defective item, we will try to response promptly for further arrangement.

 

In case of missing shipment, which is confirmed by the post office, we will arrange to replace or refund whatever you prefer.

 

We will solve all genuine problems through refunds, reshipments, discounts or may be whatever else for reaching a fair and pleasant solution. However, for fraud payments, such as fake credit cards, etc… and complaints with Paypal with fraud statements, we will strongly contest against those. We will also blacklist such customers, meaning that they can no longer buy anything from us, and share information about those customers with other sellers who are selling similar products in order stop them from defrauding any merchants of money any more.